Shipping Policy

At Shelzo, we aim to provide efficient and transparent shipping services to our customers. Below are the key details of our shipping policy:

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1. Order Processing Time

• Processing Duration: Once your order is placed, it undergoes a processing period of 1-3 business days.
• During this time, we verify order details, conduct quality checks, and package your items for shipment.

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2. Shipping Timeframes

• Standard Shipping: After processing, orders are shipped from our suppliers, primarily based in China. Delivery times vary depending on the destination country:
  • United States: Approximately 7-15 business days.
  • Canada: Approximately 10-15 business days.
  • Europe: Approximately 10-15 business days.
  • Australia: Approximately 10-15 business days.
  • Other Countries: Delivery times may vary; please contact us for specific estimates.

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3. Shipping Rates

• Standard Shipping: We offer a flat rate shipping fee of $2.00 for all orders.
• Free Shipping: Enjoy free standard shipping on orders over $40.00.

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4. Order Tracking

• Once your order is shipped, you will receive a confirmation email containing a tracking number.
• You can monitor your shipment's progress using the tracking link provided in the email.
• Track your order on our website via this link: https://shelzo.com/apps/17TRACK.

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5. Shipping Restrictions

• Currently, we do not ship to P.O. Boxes or military addresses (APO/FPO).
• Certain remote locations may experience longer delivery times.

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6. Delays and Issues

• While we strive to meet the estimated delivery times, unforeseen circumstances such as customs delays, natural disasters, or pandemics may affect shipping schedules.
• If you experience significant delays or issues with your shipment, please contact our customer support at info@shelzo.com for assistance.

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7. International Shipping and Customs

• International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.
• We recommend checking with your local customs office for information on potential charges before placing an order.

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8. Changes to This Policy

• We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected on this page with an updated effective date.

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Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to us at info@shelzo.com.