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FAQs
Welcome to Shelzo’s FAQ page! Below, you’ll find answers to some of the most common questions we receive. If you have additional questions, feel free to contact us for further assistance.
1. How can I contact Shelzo for support?
You can contact us by filling out the form on our Contact page: https://shelzo.com/pages/contact, emailing us at info@shelzo.com, or calling us at +1 7163061161. Our team is available 24/7 to assist you with any inquiries or issues you may have.
2. Where can I stay updated on Shelzo’s latest products and news?
You can follow us on social media for the latest updates. Check out our TikTok account here and visit our Facebook page here for news, updates, and promotions.
3. How long does shipping take?
Processing Time
- Order Processing: All orders are processed within 1-3 business days of receiving your order. Orders placed after 3:00 PM EST or on weekends and holidays will be processed the following business day.
- Order Confirmation: Once your order is processed, you will receive an email with your tracking information. Please allow up to 24 hours for tracking updates.
Shipping Time
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Delivery Time: We aim to deliver all orders within:
- United States: 7-15 business days
- Canada: 10-15 business days
- Europe: 10-15 business days
- Australia: 10-15 business days
- Other Countries: Delivery times vary; contact us for estimates.
- Business Days: Please note that business days do not include weekends or public holidays.
Shipping Rates
- Standard Shipping: We offer a flat-rate shipping fee of $2.00 for all orders.
- Free Shipping: Orders over $40.00 qualify for free shipping.
4. Do you offer international shipping?
Yes, we offer international shipping. Delivery times vary based on the destination. Customers outside the United States may be subject to customs duties, taxes, and fees imposed by their country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for details before placing an order.
5. What is your return policy?
We accept returns within 30 days of delivery. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
Return Conditions:
- Damaged Products: A full refund or replacement is available if reported within 30 days of delivery with photo or video evidence.
- Incorrect or Missing Items: A full refund or replacement will be provided with supporting photo or video evidence.
- Order Delays: If an order lacks tracking updates beyond 60 days (45 days for U.S. orders, 110 days for Brazil), we will issue a refund or resend the product at our expense.
- Non-Returnable Products: Print-on-Demand (POD) and preorder inventory items cannot be canceled or returned after payment.
- Return Shipping: In most cases, customers do not need to return items to receive a refund or replacement.
If you need further clarification, please visit our Refund and Return Policy and Shipping Policy.
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01 How Do I Determine My Correct Size?
Finding your perfect fit is essential for comfort and style! To ensure you select the right size, follow these simple steps:
- Check the Size Chart:
- Take Your Measurements:
- Consider the Fit:
- Review Product Descriptions:
- Customer Reviews:
- Contact Us:
02 How Can I Keep Up With The Newest Styles In Fashion Dresses?
To keep up with the newest styles in fashion dresses, follow these tips:
- Follow Fashion Blogs & Magazines – Stay updated with top fashion blogs and magazines like Vogue, Harper's Bazaar, or Elle.
- Social Media – Follow fashion influencers and brands on Instagram, Pinterest, and TikTok for the latest trends.
- Shop Regularly – Browse your favorite fashion retailers to spot new arrivals.
- Attend Fashion Shows – Watch live streams or read up on fashion week events from cities like Paris, Milan, and New York.
- Join Fashion Newsletters – Sign up for email updates from top fashion stores and designers.
By staying connected with these sources, you’ll always be in the know about the latest fashion trends!
03 What Distinguishes Evening Wear From Cocktail Outfits?
The main differences between evening wear and cocktail outfits are in the formality, style, and occasion:
- Formality:
- Length & Design:
- Occasions:
In essence, evening wear is more formal and elegant, while cocktail outfits are chic, fashionable, and slightly less formal, designed for semi-casual evening occasions.
04 How Should A Dress Be Dressed For Various Situations?
Casual: Opt for a sundress with sandals or sneakers.
Work/Office: Choose a sheath or midi dress with a blazer and low heels.
Cocktail Party: Go for a knee-length dress with heels and a clutch.
Formal Evening: Wear a long gown with stilettos and elegant accessories.
Summer Wedding: Pick a light, floral dress with simple accessories.
05 How Can I Take Better Care Of My Clothing To Extend ItsLife?
To extend the life of your clothing:
- Wash Gently: Use cold water and gentle cycles to prevent fabric damage.
- Avoid Overwashing: Only wash clothes when necessary to preserve fabric quality.
- Air Dry: Hang or lay flat to dry instead of using a dryer to avoid shrinkage.
- Store Properly: Keep clothes in a cool, dry place and use hangers for dresses or coats.
- Repair Early: Fix loose threads or small tears before they become bigger issues.
- Avoid Direct Sunlight: Protect clothing from fading by storing in a shaded area.
- Use Fabric Softener: It helps maintain fabric texture and prevents stiffness.
These simple practices help your clothes last longer and stay in better condition.